Guide every diagnosis step by step
Built-in decision trees walk any technician through almost any troubleshoot, one question at a time. Send less experienced techs, cut callbacks, and free your senior guys for the jobs that really need them.
Included in every PocketTech plan, $50/seat/month
A diagnostic tool for almost any troubleshoot
Guided flows cover the systems, symptoms, and failures your techs run into, from a no-cool call to a dead compressor. Each path narrows to the likely cause and the fix, and the library is built and kept current for you.
- Covers common HVAC systems, symptoms, and failures
- Every path ends in a likely cause plus recommended repair and parts
- Ready to use out of the box, kept current as equipment changes
Guided technician experience
Technicians follow the tree step by step on their device. Each question narrows the diagnosis until they reach the recommended repair.
- Mobile-optimized step-by-step wizard
- Progress tracking through the diagnostic flow
- Recommended repair and parts list at conclusion
Send cheaper techs, save your senior hours
Because the tool does the reasoning, a newer tech reaches the diagnosis a veteran would. Send lower-cost technicians to more calls and keep your expensive senior techs on the jobs that truly need them.
- A green tech diagnoses like a veteran
- Free senior technicians for complex jobs
- Fewer callbacks, fewer second trips, faster onboarding
Diagnostic Decision Trees capabilities
Broad Coverage
Guided flows for the systems, symptoms, and repairs your techs see most.
Mobile Wizard
Step-by-step guided interface for technicians in the field.
Training Tool
New hires follow proven diagnostic paths from day one.
Repair Recommendations
Each diagnostic endpoint includes recommended repairs and parts.
Usage Analytics
See which trees are used most and where techs get stuck.
Always Current
Flows are kept up to date as equipment and procedures evolve.