HVAC dispatch software that shows where every tech is, right now
Track technician status in real time, assign and reassign jobs on the fly, and keep the office and field in sync — from one live dispatch board or the mobile dispatch app.
Included in every PocketTech plan — $50/seat/month
Live technician status
Technicians clock in, start jobs, take lunch, and clock out — all from their device. Dispatch sees every status change as it happens.
- Real-time clock-in/out and break tracking
- Live job status updates (en route, on site, complete)
- Automatic time tracking per job for payroll and billing
One-tap job assignment
See who is available, who is closest, and who has the right skills. Assign the job and the tech gets the details instantly.
- Availability and workload visibility at a glance
- Skill-based assignment recommendations
- Instant push notification with full job details
Job progress monitoring
Watch jobs move from scheduled to in-progress to complete. Spot delays early and reassign if needed.
- Kanban-style job board with live status
- Estimated vs. actual time tracking
- Automated customer notifications on tech arrival
HVAC Dispatch Software capabilities
Live Dashboard
Real-time overview of all active jobs, technician statuses, and schedule gaps.
Tech Status Tracking
Clock-in, on-site, lunch, travel — every status change is tracked live.
Instant Assignment
One-tap job assignment with instant push notification to the field.
Time Tracking
Automatic time tracking per job for accurate billing and payroll.
Mobile-First
Technicians manage everything from their phone — no extra hardware needed.
WebSocket Updates
Changes push instantly via WebSocket — no page refresh needed.
HVAC Dispatch Software — frequently asked questions
What is HVAC dispatch software?
HVAC dispatch software is the tool a service business uses to assign jobs to field technicians and track their progress in real time. PocketTech gives dispatchers a live board to see who is available, who is closest, and where every job stands — then assign or reassign work in a tap, with full job details pushed straight to the technician.
Is PocketTech an HVAC dispatch app?
Yes. PocketTech works as both a desktop dispatch board for the office and a mobile dispatch app for technicians in the field. Dispatchers assign jobs from any browser; technicians get them instantly on their phone, update status, and move to the next job — no extra hardware required.
Can dispatchers reassign jobs in real time?
Yes. Drag a job to a different technician or time slot and the change pushes to the field immediately over a live connection. Technician availability, current status, and location update on the board as they happen, so you are never dispatching blind.
How is dispatch different from scheduling?
Scheduling is planning the day in advance; dispatch is running it live. PocketTech does both — but the dispatch board is built for the real-time decisions you make once the day starts: who takes the emergency call, who is running late, and who is free right now.
Does PocketTech dispatch work for plumbing and electrical teams too?
Yes. While many customers run HVAC operations, the same real-time dispatch board works for plumbing, electrical, and other field service trades. Job types, statuses, and skills are configurable to match how your team works.