Guide every diagnosis step by step
Build interactive decision trees that walk technicians through troubleshooting flows. Reduce callbacks, standardize quality, and get new hires productive faster.
Included in every PocketTech plan — $50/seat/month
Visual tree builder
Build diagnostic flows with a drag-and-drop node editor. Add questions, branch on answers, and attach repair recommendations at each endpoint.
- Drag-and-drop visual editor for creating flows
- Branching logic with multiple answer paths
- Attach notes, photos, and repair steps to any node
Guided technician experience
Technicians follow the tree step by step on their device. Each question narrows the diagnosis until they reach the recommended repair.
- Mobile-optimized step-by-step wizard
- Progress tracking through the diagnostic flow
- Recommended repair and parts list at conclusion
Standardize and train
Capture your senior technicians' expertise in decision trees. New hires follow the same proven diagnostic process from day one.
- Encode expert knowledge in reusable flows
- Reduce diagnostic errors and callbacks
- Accelerate new technician onboarding
Diagnostic Decision Trees capabilities
Visual Tree Editor
Drag-and-drop builder for creating branching diagnostic flows.
Mobile Wizard
Step-by-step guided interface for technicians in the field.
Training Tool
New hires follow proven diagnostic paths from day one.
Repair Recommendations
Each diagnostic endpoint includes recommended repairs and parts.
Usage Analytics
See which trees are used most and where techs get stuck.
Versioning
Update trees as equipment and procedures evolve.